RETURNS + EXCHANGES
Do You Have A Return?
We’re happy to make sure you love what you’ve purchased. Here’s how it works.
What Items Can Be Returned?
We will accept returns on all items if they are sent back unworn and in their original packaging within 30-days of shipping.
What Items Cannot be returned?
We cannot return items after 30-days from the date the pieces were shipped. We also cannot accept returns on custom items, unless they were received in damaged condition
What If I Received a Damaged Item?
Gah! We’re so sorry and here to make things right. Please contact us at hello@wearethenarrative.com before returning the item, so that we may help assist you as necessary.
Are Returns Free?
If your order was delivered in the US, your return is free. Once your return is authorized, we’ll send you a free, pre-paid shipping label. Customers that receive orders outside of the US, please contact hello@wearethenarrative.com for details.
How long will it take to process my return?
Our goal is to process all returned orders within 14 working days. All refunds will be credited to the original credit card. Please note shipping costs are not refundable.
